Customer Engagement Specialist
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.
Job Description
The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers.
This role will do the following:
Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
Develop and maintain favorable relationships with new and existing customers
Have a working knowledge of pricing strategies for customers within dedicated territories
Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
Establish trust and build strong business relationships with customers and assigned field team
Participates in and occasionally lead customer meetings
Participates on weekly territory calls and make in-field visits, as appropriate
Align with other members of the sales organization to support overall company revenue targets
Travel, as required. Approximately 10%
Additional Knowledge/Skills:
Proven sales achievement in a high-energy, phone-based selling environment a PLUS
Experience developing collaborative relationships
Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
Experience delivering presentations
Proficient computer skills with emphasis on Windows or Google based applications
Preferred experience with technology sales and Salesforce.com CRM experience
Desired Behaviors:
Customer focused; detail oriented
Ability to maintain a positive attitude in a high stress/fast-paced work environment
Confidence and willingness to assume responsibility
Self-motivated with a high degree of drive and determination
Strong individual contributor and team player
Adaptive and flexible (changing technologies, processes, environments)
#LI-RO1
Basic Requirements
Graduating with a Bachelor's Degree on or before June 2024 OR 1+ years of sales/customer service experience
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].