Job Summary:

Manages a team of user experience professionals charged with re-inventing consumer centric connected health and digital experiences at WBA. Collaborates with business stakeholders, technical, service design, and design research teams to define and implement the ideal end-user experience over multiple form factors. Directs and provides oversight to the user experience team, which designs and safeguards the optimal information architecture, taxonomy, navigation, task flow and ease of use for the digital experience.The Director is responsible for the development of overall guidelines and procedures that govern the user experience, as well as developing collaborative, efficient, and innovative work practices. Acting as a coach, mentor, connector, and consensus builder is key in this senior-level role within our global enterprise.

Job Responsibilities:

• Provides leadership and guidance to build a world class user experience team by defining standards, guidelines, best practices, processes and determining how the user experience team interacts with other groups. Advises and makes actionable recommendations to executive management and business groups on strategic “voice of the customer” topics to develop a world class user experience.
• Acts as the owner of the customer experience and advocate (voice) for the end user in the development of the philosophy and vision for the organization.
• Oversees the analysis and research around the customer experience, collaborating with the Design Research team and Business Analytics. Ensures the implementation of research results to reduce user pain points.
• Defines the strategy around the digital customer experience and what is important to the success of the business. Translates business goals into a holistic plan (short term goals and longer-term strategic initiatives) with actionable strategies to ensure ease of use and an engaging experience.
• Collaborates with business leads, strategists, and product managers to enhance the experience of the customer and to ensure the online customer succeeds in obtaining value from the site.
• May analyze long-term impact of new or anticipated strategies and decisions.
• Manages budgets, operational plans and performance requirements for the specified are of responsibility.
• Responsible for meeting budgetary goals and objectives.
• Leads team and facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.

WBA Disclaimer
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail and wholesale pharmacy, touching millions of lives every day through dispensing and distributing medicines, its convenient retail locations, digital platforms and health and beauty products. The Company has more than 100 years of trusted healthcare heritage and innovation in community pharmacy and pharmaceutical wholesaling.

WBA is the largest retail pharmacy, health and daily living destination across the U.S. and Europe. WBA is one of the world’s largest purchasers of prescription drugs and many other health and wellbeing products. The Company’s size, scale, and expertise will help position us to expand the supply of, and address the rising cost of, prescription drugs in the U.S. and worldwide.

Including through its equity method investments, WBA:

is present in more than 25* countries
employs more than 440,000* people
has more than 18,750* stores in 11* countries
has one of the largest global pharmaceutical wholesale and distribution networks, with more than 400* distribution centers delivering to more than 240,000** pharmacies, doctors, health centers and hospitals each year in more than 20* countries.The Company’s portfolio of retail and business brands includes Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as increasingly global health and beauty product brands, such as No7, Soap & Glory, Liz Earle, Botanics, Sleek MakeUP and YourGoodSkin.

WBA’s purpose is to help people across the world lead healthier and happier lives. The Company is proud to be a force for good through its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. Our businesses have been recognized for their Corporate Social Responsibility. Walgreens was named to FORTUNE*** magazine’s 2019 Companies that Change the World list and Boots UK was recognized as Responsible Business of the Year 2019-2020 by Business in the Community.

The Company is included in FORTUNE's 2019 list of the World’s Most Admired Companies and ranked first in the food and drugstore category. This is the 26th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

An Equal Opportunity Employer, including disability/veterans.

Basic Qualifications

• Bachelor’s degree and at least 8 years of experience in digital design OR a High School Diploma/GED and at least 11 years of experience in digital design
• At least 2 years of experience managing a user experience team.
• Experience managing multiple projects simultaneously.
• Experience with usability testing, & A/B testing.
• Experience participating in and defining user experience processes and using best practices.
• Experience interacting with internal and external creative Teams.
• Experience using interpersonal communication and presentation skills to present ideas effectively and strategically present ideas to senior level management and external stakeholders.
• At least 5 years of experience contributing to financial business decisions in the workplace.
• At least 5 years of direct leadership, indirect leadership, and/or cross functional team leadership.
• Willing to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master’s degree in Interactive Design.
• Experience working across multi-disciplinary teams, e.g., business stakeholders, technology, product management.
• Experience bridging across several related projects with the goal of establishing and governing common UX approach and processes.
• Experience with exposure to employee/internal end users and consumers.
• Experience working inside large and/or global enterprises as an internal leader or consultant
• Experience pulling together design research, UX design, and visual design.
• Experience with adaptive/responsive web and mobile applications.
• Experience working in an Agile methodology.
• Experience working across multi-disciplinary teams, e.g., business stakeholders, technology, product management.