Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.

Job Description

The Marketing Technology (or MarTech) team works closely with our marketing team to design and build technology that accelerates growth and increases user engagement. We focus on all areas of the customer lifecycle, from acquisition to retention. This involves a wide array of focus areas, including performance marketing, SEO, email and push, content and curation, and personalization. We are looking for a Senior Product Manager to join us to help drive strategy and delivery.

Responsibilities

• Build an outcome-focused roadmap, weighing competing needs and changing requirements to prioritize and maintain a backlog of impactful themes of work.

• Intimately understand our marketing tech stack, including the technical systems, operational processes, and marketing strategies.

• Work with team members in marketing to understand their priorities, partner with them to find solutions to achieving their goals, and integrate those solutions into the product roadmap. Follow through on communication and training after delivery.

• Work to ensure project prioritization builds progress on larger, key initiatives while delivering tools that help the marketing team run the business day to day.

• Use analytics and testing strategies to help scope, prioritize, and measure, and communicate the impact of projects.

• Partner with marketing team members on a growth experiment roadmap, experiment design, and execution across key channels.

• Handle 3rd party vendor relationships, ensuring we are partnering with the right external teams and getting the most out of our integrations. Partner with the engineering team to help onboard new tools.

Qualifications

• 3+ years of relevant work as a Product Manager, with experience in marketing technology products and services.

• Ability to thoroughly understand complex business and technical issues and influence decision making.

• A bias for action when managing competing priorities in a way that keeps the team focused, while demonstrating progress to stakeholders.

• Track record of anticipating/identifying possible project hurdles and ensuring timely resolution.

• Experience participating in technical discussions and running meetings with technical and business leaders.

• Familiarity with consumer facing, e-commerce marketing tactics and customer lifecycle metrics.

• Ability to use data and analysis for product planning and understanding impact.

• Outstanding written and verbal skills.

• Experience working specifically with customer data platforms, email service providers, paid ad channels, SEO, or other growth tools.

Additional Information

About Our Compensation and Benefits
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

• 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)

• Life, AD&D, and supplemental long-and short-term disability insurance

• A matching 401(k)

• A flexible take it as you need it PTO policy

• 12 weeks of gender-neutral parental leave for the birth or adoption of a child

• Up to $7,500 reimbursement of adoption-related expenses

• Ways to give back to you community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.