JOB DESCRIPTION

The key to Supernova's success is largely dependent on our high performing Program Management team. We are currently searching for an experienced Senior Program Manager, Team Lead (AKA Pod Lead) to join our team of top talent to contribute to our continued success.

The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. As a natural born leader, you will have a strong talent for execution and hands-on management. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion in a fast-paced environment.

As a Team Lead, You Will:

• Manage your pod’s designated portfolio of client accounts including portfolio profit and loss (P&L)
• Manage a team of Program Managers to achieve personal and organization’s goals
• Foster excellent client relationships to enhance customer satisfaction and drive account growth
• Demonstrate leadership skills within your pod, externally with clients and within the overall organization
• Pod Lead will need to step in to manage day-to-day activities to help team members as required

As a Senior Program Manager, You Will:

• Take responsibility for at least on client account
• Define the overall project scope and timeline to onboard new clients and also subsequent delivery phases for established clients
• Perform requirements gathering together with a BA team member. Facilitate joint sessions with the client to define the user experience, business and operations workflows
• Work independently on solution enablement of multiple new accounts including large enterprise accounts
• Coordinate business and technology process owners to define the joint project milestones and hold both internal and external team members accountable for the delivery of the defined milestones 
• Work with multiple projects and collaborate with diverse resources to meet timeline objectives 
• Identify and escalate project risks and issues that affect scope and delivery
• Participate in ongoing business process standardization 
• Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders including executive leadership team

QUALIFICATIONS:

• Bachelor's degree or Master’s degree in a Business-related field
• Previous direct team management experience including performance management
• 7-10+ years of project management skills, experience on managing implementation for enterprise clients 
• Conceptual knowledge of systems integration 
• Expert knowledge collecting and communicating scope from complex and/or ambiguous opportunities 
• Strong interpersonal skills and ability to connect with a diverse customer and employee population 
• Proven ability to manage multiple high-profile projects in a fast-paced environment 
• Self-motivated leader and problem solver who is comfortable working both independently and collaboratively 
• Financial, banking and/or lending industry experience highly preferred 
• Familiar with the Atlassian products (Confluence and Jira) 
• Prior experience in SaaS implementation is preferred