As our Operations Specialist for Bizrate Insights, a Dotdash Meredith company, you’re a structured thinker utilizing operations, product and project management skills naturally. Every day, you’re finding ways to improve workflow, reduce bottlenecks, and get the job done better to deliver Bizrate Insights’ products to consumers, clients, and partners. You’re a contributing team player with a sense of ownership who is keeping management informed of trouble spots in advance of major issues and proposing cost-effective solutions to allow the day-to-day business to run smoother. This position reports to the Senior Manager of Operations, Bizrate Insights.

Main responsibilities:

· Building, troubleshooting, & QA’ing surveys

· Building, troubleshooting, & QA’ing reports for internal & external clients

· Ensure on-time delivery of all client deliverables with top product quality levels

· Monitor and support operational systems and products for optimal performance

· Identify optimization opportunities, provide recommendations, and implement solutions as needed

· Assist in developing innovative products and reports for the retailer ratings program per business requirements 

· Assist in overseeing the day-to-day operational tasks and projects assigned to our overseas team

· Acquire, maintain, and document business/operations knowledge & process

· Accomplish aggressive goals and meet strict deadlines 

· Be flexible and able to realign priorities and workload quickly as ad-hoc requests and priorities changes 

Your qualifications include: 

· 2-3+ year(s) of relevant operations experience, in e-commerce is a plus

· Bachelor's degree in related field or equivalent education/professional experience

· Experience utilizing proprietary & third-party software

· High attention to detail with strong analytic and organization skills

· Strong communication skills, both written and verbal

· Self-motivated and able to learn new concepts, technologies and processes 

· Excellent troubleshooting and problem isolation skills with a can-do, proactive attitude

· Outstanding team player with professional attitude

· Ability to adapt to frequently changing priorities and tasks

· Basic knowledge of HTML and CSS; advanced skills preferred

· Basic knowledge of SQL and relational databases

· Basic knowledge of how Agile Scrum or Kanban Teams work is a plus