Search the 13 jobs at Intercom

The Manager of People Systems leads the People Systems team at Intercom, managing technology strategy and operations. Responsibilities include improving systems architecture, developing strategies for automation, handling ticket management, and supporting key HR cycles. This role demands collaboration with executives and the implementation of optimal solutions using SaaS platforms.

The Strategic Customer Success Manager at Intercom will create and nurture relationships with high-value customers, guiding them through the entire Intercom journey while ensuring they derive optimal value from AI-driven solutions. This role involves developing Success Plans, managing risks, identifying growth opportunities, and acting as a trusted advisor throughout the customer's lifecycle.

The Senior Program Manager will lead cross-functional programs essential for the Customer Support team at Intercom. Responsibilities include collaborating with senior leaders on planning, enhancing program effectiveness, navigating risks, and using data for decision-making. This role requires strong leadership, communication, and project management skills, along with a deep understanding of Customer Support and SaaS environments.

The Customer Experience Architect role involves leading customer support transformation for businesses using AI-first strategies. Responsibilities include understanding customer needs, facilitating workshops, driving AI adoption, providing data-driven recommendations, and collaborating across teams to enhance customer outcomes.

The AI Deployment Architect will lead the implementation of AI solutions for customers, optimize deployment strategies, gather customer requirements, develop tailored plans, and collaborate with teams to ensure effective support solutions are delivered, fostering a culture of knowledge management.

The Customer Success Manager at Intercom is responsible for fostering strong relationships with customers, especially at the executive level, and ensuring they realize the full value of the Intercom platform. The role includes guiding customers through their adoption of AI solutions, developing strategic success plans, and collaborating with various teams to reduce churn and drive overall customer success.

The Technical Support Engineer at Intercom will assist customers with integrating products, diagnosing issues, and enhancing their experience with the company's AI customer service platform. This role involves direct communication with customers, owning issues until resolution, debugging technical problems, and collaborating with product teams to improve service efficiency and effectiveness.

The Legal Counsel will serve as a primary legal partner for Intercom’s Procurement team, negotiating and drafting contracts, advising on legal and business issues, and supporting various internal teams. Responsibilities include managing agreements related to SaaS, consulting, and data processing, as well as staying updated on legal trends to facilitate compliance and innovation.

The Associate Technical Support Specialist communicates effectively with customers, managing their inquiries from initial contact to resolution. The role requires a strong understanding of Intercom's products, excellent problem-solving skills, and the ability to give feedback for product improvement. Team collaboration and KPIs tracking are essential parts of the job.

As an SMB Account Executive at Intercom, you will drive growth for the Small Business segment by managing the complete sales cycle, educating customers about Intercom's value, and collaborating with teams across the organization. Your responsibilities include prospecting, closing sales, providing revenue forecasts, and serving as a customer advocate.

The role involves leading and developing a top-performing Professional Services organization, driving customer success and adoption through strategic initiatives, and collaborating with various teams to enhance customer experience and deliver value. The Director will also oversee the scaling of services and partner with product and engineering teams to ensure customer success.

The Mid-Market Account Executive at Intercom is responsible for managing the entire sales cycle for Mid-Market customers, from prospecting to closing deals. This includes demonstrating the product, providing accurate revenue forecasts, and maintaining knowledge of evolving product offerings.

The Senior Technical Program Manager at Intercom will lead cross-functional programs that enhance customer service through AI. Responsibilities include partnering with various teams to define initiatives, drive execution, eliminate inefficiencies, and ensure projects meet business objectives. The role requires strong communication, leadership, and technical acumen to adapt processes effectively and evaluate risks.