You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
Under moderate technical direction, the Agile Scrum Master Specialist provides consulting and project support for self-organized teams using the Agile Scrum methodology to deliver IT and business solutions for CNA.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Serves, leads, coaches, and supports one or more Agile Scrum teams on initiatives of various complexity, consisting of internal & external (onshore and offshore) as well as business and technical resources in the delivery of IT and business products and solutions. Responsible for product delivery.
- Facilitates Scrum ceremonies and agile practices (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the product owner, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering IT solutions.
- Identifies and resolves delivery impediments to optimize delivery flow. Appropriately leads resolution of impediments and escalates impediments that cannot be resolved to senior leadership. Manages risks and issues and acts to ensure they do not recur.
- Fosters an environment of continuous improvement / learning and drives improvement to the team (e.g., via the retrospective process). Guides team members in achieving maturity in Agile principles and Scrum practices, developing a track record of consistent velocity. Proactively monitors and assesses team health and project needs.
- Strong practitioner of Agile Scrum processes. Understands and can explain Agile principles and the differences between versions of Agile. Assists people new to Agile in coming up to speed.
- Actively engaged in Agile COE / COPs and assists with deploying and championing new Agile tools / processes.
- Developing ability to create a strong team environment where the team members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making
- Supports the Product Owner in managing backlog and guides the Product Owner / Scrum Team in prioritization, including maintaining relevant metrics. Building strong relationships / reputation within their Agile team, particularly the Product Owner.
- Coordinates interactions within and outside the Scrum Team. Builds a trusting and safe environment within the team, Product Owners, and other stakeholders. Facilitates and manages conflict resolution within the team and key stakeholders; escalates more serious conflicts to leadership.
- Promotes practices that ensure delivery of quality products, ensuring that transparency is maintained around delivery progress, quality and schedule.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
- Prior experience with Agile Scrum methodology in a Scrum Master role.
- Solid experience acting as a servant -leader with strong coaching and mentoring skills; ability to get work done without assigning out / dictating tasks.
- Solid experience on teams delivering modern software for enterprises using Agile methodologies.
- Solid communication, facilitation, and interpersonal skills and the ability to work effectively with peers and team members.
- Solid personal organizational skills and prior experience using Agile management tools such as Jira.
- Awareness of development best practices on an initiative (e.g., DevOps automation, CI/CD pipelines) and applying them as appropriate.
Education & Experience
- Scrum Master Certification (CSM) preferred.
- Bachelor's Degree in Computer Science, Information Technology, or related discipline; or equivalent work experience.
- Typically, a minimum of four years of related work experience such as a project delivery background in an enterprise IT environment with experience using Agile delivery methods.
- Previous project management experience preferred.
- Applicable certifications preferred.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
What the Team is Saying
What We Do
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.
As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
Why Work With Us
CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
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