.png){kind=logo}
The Client Relationship Manager is responsible for driving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients. Operates with some guidance.
What You'll Do:
- Uncover and understand client objectives, challenges and needs by performing regular client needs assessments
- Leverage internal resources to enhance the customer experience
- Establish and grow senior relationships with assigned customers
- Prevent and/or resolve escalated client issues
- Demonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent information
- Develop a quarterly plan to translate customer objectives into an overarching strategy
- Actively participate in long range strategic planning for customer
- May contribute to senior level client meetings and attends regular client status meetings as
- appropriate
- Establish and maintain a management framework/process that allows for visibility into company performance on assigned customers
- Manage relationships both proactively and reactively
- Maintain a consistent focus on delivering exceptional customer experiences
- Handle escalated issues with Vendors and escalate to senior team members on a timely basis as appropriate.
- Model and promote exemplary customer engagement practices
- Understand business concepts and uses strategic processes to make good business decisions
- Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals
- Produce and present quarterly business reviews as needed
- Provide field team support as needed
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Travel expected up to 20%
What You'll Need:
- Professional, relevant examples of solving tough customer issues
- Proficient in Microsoft Office Suite, including strong Excel skills
- Bachelor’s degree
- 6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry
- Multi-unit management experience
- Experience in a trade
- Experience in facilities industry
#IND1
What We Do
Lessen is redefining the way service providers and property owners work together by delivering unprecedented transparency and control within the facilities maintenance industry. Retail stores, banks, restaurants, rental homes, and more make up the 200,000+ properties that rely every day on our technology platform, in-house subject matter experts, and 24/7 support. We leverage our network of 20,000 skilled providers across more than 55 trades to deliver an exceptional maintenance experience to the communities where we live and work.
Why Work With Us
We’re on a mission to fix the business of fixing things. We like to say we’re the champions of better. On top of work that truly matters to business and our society, you’re empowered to give back to your community with our volunteer programs and encouraged to bond with teammates at intramural sports, our annual talent show, and more.
Gallery
.png){kind=logo}
.jpeg)
