Implementation Lead

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Hiring Remotely in United States
Remote
Hybrid
92K-115K Annually
5-7 Years Experience
Information Technology • Insurance • Professional Services • Software • Analytics
We are an integrated insurance, risk, safety, and compliance solution for responding to real-world challenges.
The Role

As an Implementation Lead, you will serve as the primary day-to-day contact for clients, utilizing your deep knowledge of Origami's products and industry knowledge, to drive and increase adoption of the Origami platform while ensuring client satisfaction. You will also contribute to the configuration, implementation and support of our software.
Starting base pay for this role is between $92,000 and $115,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).
Responsibilities

  • Maintains day-to-day client relationship related to onboarding, support, adoption of products and services, and client satisfaction.
  • Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.
  • For ongoing support, assigns deliverables and other tasks to individual team members.
  • Ensures ongoing service log requests are triaged, prioritized, addressed, and responded to in a timely manner.
  • Configures the Origami platform to meet client requirements.
  • Responsible for executing upon the action items identified in the Client Satisfaction Improvement Plan.
  • During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.
  • Assists with configuration of the Origami platform.
  • Supports account management team in preparing, presenting, and negotiating pricing and Statement of Work for contract renewals.
  • Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing.


Qualifications

    • 5+ years experience in a client-facing professional services position
    • Bachelor's Degree in Computer Science, Management Information Systems or business-related field
    • Experience with SQL, JavaScript & XML preferred
    • Project Management background with proven success at driving customers to on-time and successful implementations a plus
    • RMIS, GRC, EHS or Healthcare experience required


Who We Are
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem - from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais' event-based architecture enables AI-driven bundling, automation, and real-time deployment.
Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

The Company
Chicago, IL
800 Employees
Hybrid Workplace
Year Founded: 2009

What We Do

Origami Risk is a leading provider of integrated SaaS solutions for risk management, insurance, safety, and
compliance. We've designed our single-platform, cloud-based software to be easily configurable to meet the
needs of insured corporate and public entities, brokers and risk consultants, insurers and MGAs, third party
claims administrators (TPAs), risk pools, and more. To fulfill our singular focus of helping our clients achieve
their business objectives, our software is supported by a best-in-class service team of experienced risk,
insurance, and safety professionals who have an ideal balance of industry knowledge and technological
expertise.

Since its founding in 2009, Origami Risk has received more than two dozen awards for service excellence,
technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a
ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly
recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work
For in the Nation by the National Association for Business Resources (NABR).

Why Work With Us

It all begins with our people. Our success is made possible by our team—individuals who are looking to take ownership of issues, display keen problem-solving ability, have the ability to work collaboratively, and possess an eagerness to learn and to share knowledge. We've built and maintained a strong culture with those who share these ambitions.

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