Director of Transformation

The Director of Transformation is mission focused to deliver client outcomes.   You will lead a team that is the Mainframe point of contact and lead technical resource for the client; provide leadership on troubleshooting and execution.  You will be responsible for promoting open communication with other departments, while demonstrating sound judgment necessary in leading the technical advisors. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.  The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

• Managing client communication
• Conducting proactive and reactive problem management
• Reducing the number of repeat issues through root cause analysis
• Building strong client relationships by becoming a point of contact for clients
• Working with internal departments to mitigate client concerns

Key Responsibilities

• Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.
• Assists in the development and execution of improvement plans.
• Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
• Enhance Change Order Execution for Optimize and Run teams
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Travel requirements based on client and Ensono needs.

• 10+ years of related experience with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree.
• Able to manage up, down and across organizations, clients and/or functions.
• Experienced in diverse mainframe technical environments.  Experienced in one or more mainframe infrastructure, hardware, system programming technologies and/or application development.  Alternative experiences must include high learning agility to acquire mainframe technology knowledge and apply previous experiences to achieve operational outcomes.
• Possess communication skills to appropriately lead at the client/team/Business unit levels.
• Experienced leading complex projects and programs.
• Experience with on-boarding new clients in a managed service
• Proficient in Microsoft Suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients.  
• Strong problem-solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously.

• Understand a large-scale 24×7 production environment
• Exceptional interpersonal, verbal, and written communication skills
• Strong collaboration and teamwork skills
• Willingness to take ownership of issues and progress to resolution
• Experience with client-facing and Service Delivery communication acumen.

Ensono is a place we unleash Associates to – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].