Principal Business Strategy

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
This role supports Marketing, Cards, and Customer Service priorities across several key lines of business via planning, prioritization, and project execution. The role is responsible for delivering customer experience that builds customer loyalty and engagement while driving business value and managing risk for the organization. Key responsibilities may include developing business and/or customer service strategies, performance updates, and optimization strategies. This role also works closely with Marketing, Cards, and Customer Service leadership to align on goals, priorities, and continuous improvement opportunities across all servicing channels. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities

• Manages the development and implementation of customer service strategies, performance updates, and optimization strategies that support business goals
• Drives continuous improvement through process discipline and innovation by partnering with technology to implement digital servicing capabilities to minimize customer experience friction and reduce costs
• Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control
• Supports operations and other business partners through design, implementation, administration and testing of processes and strategies in all customer service channels

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelors' Degree in Marketing or Business Administration and Management, or related field
• 4+ years' experience in customer service or business related
• In lieu of a degree, 8+ years' experience in customer service or business related

Preferred Qualifications
If we had our say, we'd also look for:

• 6+ years' experience in customer service or business related

Application Deadline:
The application window for this position is anticipated to close on Jun-04-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.