Product Design Lead, Assurance

Application window is expected to close on 8/19/2024

Cisco Networking is an industry leader providing intelligent network solutions for organizations to securely connect users, devices, applications, and workloads everywhere.  We empower organizations everywhere – from local libraries to global hotels – to focus on their mission and have technology that simply works. Cisco has been named #1 Best Company to Work For in the U.S. by Fortune in 2023!

What We Are Looking For

Network Assurance provides visibility to the experiences of the users and applications across the network end-to-end. It involves proactive monitoring, management, and verification of the network to guarantee that it meets the required service levels and supports the needs of the organization or its customers. As a Network Assurance Design Lead, you will be designing analytics and tools for businesses and organizations of all sizes to maintain their operational continuity, optimize network performance, and protect against potential threats. You will also help drive unified user experience across Cisco cloud/on-premise networking portfolio.

In this role, you will develop and demonstrate deep domain knowledge, product expertise, and an understanding of complex customer use cases and deployment models. You’ll deeply understand the needs of our customers, set the vision for the product grounded in those needs, and partner with cross-functional teams to build it iteratively.

Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. Meraki believes the quality of our products is dependent on the quality of our teams. We place a high value on nurturing the growth and development of everyone on our team. We give and get feedback early and often, share what we know, and learn from each other.

Responsibilities

• Through UX methodologies, drive early discovery work, using findings to craft short, mid, long-term delivery roadmaps, leading and designing with a team to bring it to life.
• Design products: identify the right problems to solve, run and synthesize research, sketch and prototype solutions, make hi-fi visuals.
• Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and invite them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
• Present persuasively. Be able to tell the story of a project and build prototypes that precisely articulate design rationale.
• Provide direction to and mentor other designers; guide team to focus on the most important customer needs, difficulties and opportunities
• Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work.
• Influence the strategic vision and guide design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
• Translate what may start as ambiguous business needs into clear customer-focused solutions.
• Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to consume and contribute.

You're an ideal candidate if you have:

• 10+ years of professional experience designing and delivering products in cross-functional teams from strategy to delivery.
• Knowledge of networking domain or experience in a related product or field is a plus.
• Experience working on technically complex B2B enterprise products
• Aligned teams around customer-centered design decisions, using UX methodologies and tools (double-diamond, personas, journey mapping, dual agile, lean ux, prototypes), and influenced adoption by those who aren’t familiar with strategic UX engagements.
• A proven track record of shipping large scale enterprise products.
• Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
• Made complex problems and workflows feel simple and approachable.
• Balanced strategic research and discovery with shipping often.
• Persuasive storytelling and influence.
• Led and mentored junior UX designers, fostering a collaborative and innovative design culture within the team.
• Knowledge and experience with analytics design and data visualization. 

Does this sound like you? We’d love to hear from you!

Please include a link to your online portfolio. Only those applications that include portfolios will be considered.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.