Program Manager, U.S. Air Force Global Sustainment Program

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe U.S Air Force Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting and administering all aspects of a global enterprise communication system supporting Air Force Commands around the world.
Job Description

The Program Manager's position is responsible for every aspect of the U.S. Air Force Global Enterprise Sustainment Program. Responsibilities include, but are not limited to overall management of Program personnel, support personnel, working with Motorola sales team personnel, pre and post sale opportunities and proposals, administering and overseeing the program budget and costs, to lead, manage, oversee and direct work of engineers, system managers, system technologists, cyber security leads and personnel, customer service managers, quality managers, safety managers, configuration management, ensure required DoD change management processes, managing project managers and global projects, system upgrades, administrative personnel, personnel management, complex schedules, effective coordination and communications with customers, partners, the Air Force and other DoD branches, internal Motorola personnel, and Motorola leadership. This position serves as the single point of contact for the Air Force system and the Air Force's PMO that supports this system and contract.

• Program Manager position is responsible for the management, oversight and overall administration of the U.S. Air Force Global Sustainment Contract, which supports the U.S. Air Force's Enterprise Land Mobile Radio System (ELMR).
• This position oversees and ensures that all contract requirements are met, the system is maintained at required operational levels and general operation of the entire business.
• Responsibilities include personnel management, budgeting and budget administration, business operations, daily communications both internal within Motorola Solutions, Motorola partners, the U.S. Air Fprce and other external customers.
• Manage supply chain and logistics, strategic planning, customer service, contract management.
• Oversee break-fix on the system, preventative maintenance, planning and overseeing all system upgrades and engineering tasks.
• Development of policies, SOP's and other written reports, briefings and directives, attending all internal and external meetings and overall responsibility for every aspect of program management, contract management, and meeting all internal and external goals and milestones.
• This position requires a high degree of professional experience in executive management, management of large enterprise IT systems and of large agencies or organizations, excellent planning skills, prioritization of work tasks and responsibilities, delegation, excellent interpersonal communications, and many other skills.
• Deliver executive experience with written communications, reports, briefings, creating and maintaining appropriate documentation, problem identification, analysis and resolutions, excellent multi tasking skills, business operations planning and administration
• Responsible for leading and ensuring system lifecycle planning, to include hardware, software, operational data maintenance to achieve and maintain, a.
• Oversee, lead and direct all logistical planning, change administration and management, preventative maintenance of hardware and software, meeting and maintaining DoD Cybersecurity compliance including Information Assurance Vulnerability Alert (IVAV) Compliance and Patch Management, vulnerability scanning and benchmark testing for the Air Force system when required.
• Administer, direct and responsible for system currency, integration of information security for continuous monitoring, system testing, system implementation, updates and support, response and resolution of service calls to provide end to end life cycle sustainment support, management of software licenses and software currency, central monitoring for real-time health and status of the system, equipment repair, asset and configuration management, password management, contract management, auditing and quality assurance, customer relationships, planning and implementation of worldwide System Upgrades, successful development, submission and approval of all CDRL’s and DED’s, approval of Installation Design Plans or similar documentation, , approval of system and personnel schedules, actions, requests, hiring and developing, approving and managing employee performance expectations.
• Responsible for the successful management of all Motorola projects worldwide that connect to the Air Force system including systems integration projects, service projects and others. Projects include system expansions and upgrades. Upgrades to Dispatch Centers, addition of new sites and other major worldwide projects. Responsible for approval of all schedules, budgets, invoicing, documents, personnel, directing all work, tasks, contract compliance, ATP’s, SOVT’s, equipment ordering and manufacturing, overseeing project managers and successful management and conclusion of all projects. Responsible for converting all projects to full time sustainment support under this program after project completion.
• Ensure that the Program strategic plan and goals support and adheres to Motorola strategic goals and objectives, ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success.
• Work and coordinate daily with Sales to coordinate tasks, responses and strategic direction for the Program, as well as identifying sales opportunities.
• Participate in proposals for the Air Force, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, including approvals, documentation, CDRLs, Information Assurance requirements, engineering design, schedules, resources, and ultimately approving the proposal before it goes to the customer.
• Participating in any Engineering Change Board Processes, including submitting all change requests, other required documentation and artifacts, following established procedures, developing and submitting schedules, topography and providing detailed information on system changes.
• Responsible for daily, weekly and monthly administrative tasks, reviews and approvals. Identifying the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems.
• Ensure contractual compliance through auditing, setting KPI’s, regular requirements reviews
• Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes before upload to Remedy.

Has overall responsibility for every aspect of the Program and Program success in every area.

Working Location/Travel:

• The working location is remote but must be within the U.S. and all applicants must be able to travel 10-15% of the time when and as required.

Preferred Qualified Skills:

• Executive leadership and management experience tied to demonstrable successes in previous roles and successful outcomes.
• Customer Service and Contracting - writing, interpreting, understanding and administering contracts and ensuring that all contract requirements are met.
• Human Resources - Experience including hiring, developing essential job functions, personnel management and administration, setting employee performance goals, administering employee evaluation systems, working knowledge of legal requirements regarding hiring and personnel management.
• Supply Chain management and administration - logistics planning, execution and sustainment, executive management, leadership and strategy.
• Budget Administration - including budget formulation and development, budget administration of a large budget, managing costs to achieve profitability goals, budget execution and management over a large organization and geographic area. Similar experience may be substituted.
• Superior interpersonal communications - both internally and externally involving customers and other stakeholders. The ability to link communications and customer service to demonstrable successes and outcomes.
• Customer relations, strategic planning, policy development and execution
• Project Management experience - 5 years minimum (PMP preferred), managing a variety of projects ranging in complexity and difficulty.
• Demonstrable experience linked to successes involving building and working with teams to successfully accomplish a mission at or above expected goals or outcomes, ensuring that all deliverables and due dates are met both externally and internally, excellent delegation skills and the ability to appropriately prioritize work for this position and others.
• Exellent written communication skills and the ability to write reports and briefings, customer deliverables and other deliverables at a professional level with a minimum of errors. The ability to review the written work of others and identify and recognize grammatical errors, errors in formatting, sentence structure and other requirements for reports and deliverables.
• Competency and the ability to use internal Motorola Solutions systems, technology, Google Suites and applications, Microsoft and other general business applications.
• Any other skills and abilities required to achieve success in this role or as identified by the Director of Global Services for the DoD.

Additional Requirements:

• All applicants must be a U.S. Citizen and be able to pass a DoD and corporate background check as well as being able to satisfy requirements for a DoD clearance.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Basic Requirements

• Bachelors Degree Minimum
• Management experience, this includes holding positions as a Program Manager , Deputy Program Manager, Director, CIO, CTO, Vice President of a company/organization, government organization, business or management of large IT systems or similar systems. Simlar experience substitutable.

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].