Sales Operations Analyst

ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

https://epacflexibles.com/

This role has a competitive salary range of $80-90k per year depending on skills and experience, with a generous leave and benefits package. Hybrid office setting with remote work at least 2 days per week and occasional travel to facilities and meetings.

ePac Flexibles offers a generous benefits package that includes:

• 3 Medical Options
• Dental
• Vision
• Employer paid Short and Long term disability
• 401K with employer match
• 120 hours Paid Time off
• Paid holidays
• Potential for profit sharing
• Opportunities to cross train
• and more!. 

SUMMARY OF POSITION

The Sales Operations Analyst is responsible for the health and performance of our sales engine. You will own our CRM, performance reporting, and bridge the gap between the Sales team and other groups. This position is ideal for an ambitious, detail-oriented professional who seeks to join a growing company. This position will also provide the opportunity for independent initiative and judgment to improve systems, reporting & analytics, and reduce manual processes. Full benefits packages, including health/life insurance and 401(K) are offered.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

Sales Strategy & Analytics: 

• Track and analyze key performance indicators (KPIs) for sales reps, including pipeline velocity, win/loss and lead conversion ratios and forecast health

Customer & Order Analytics: Build custom reports for customer and order trend analysis to reduce churn and create a weekly, monthly, and quarterly cadence to distribute to sales team and executive team

CRM Ownership: 

• Serve as the primary champion and Subject Matter Expert for our CRM (SalesForce). Maintain data integrity, build custom reports, and automate workflows to reduce administrative "friction" for reps

Territory and Quota Planning: 

• Assist Sales Leadership team in the planning of territories and quota assignments

Sales Enablement & Onboarding:

• Develop and refine training materials and best practice documentation to onboard new reps and improve the efficiency of the existing team

Project Management: 

• Lead and implement strategic sales initiatives from planning to implementation and execution.

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

• Assist in developing documentation and procedures to improve ePac’s sales process and performance
• Performs other duties as assigned
• Utilize all available resources (other than only Google) to obtain answers to questions

JOB KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of sales processes in a high growth environment
• Ability to handle ambiguity and turn large datasets into actionable insights
• Excellent project management skills
• Ability to communicate in a clear, concise, understandable manner
• Proven ability to maintain a high level of quality
• Good time management skills and able to shift priorities and take tasks to the finish line
• Ability to adjust in a fast-paced environment
• Must be a team player and able to multitask
• Highly organized and detail oriented
• Self-motivated, energetic, enthusiastic, and innovative

EXPERIENCE AND EDUCATION

• Education: Bachelor’s degree in Business Administration or Engineering related fields 
• 1-3 years experience in sales, consulting, engineering, or finance related fields
• Experience with large datasets
• CRM experience required and SalesForce experience strongly preferred
• Experience with SQL, Tableau or PowerBI preferred

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Experience in developing training material and conducting training sessions

WORK ENVIRONMENT

• Hybrid office setting with remote work at least 2 days per week and occasional travel to facilities and meetings
• All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model

ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster