At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring for an Engagement Manager, Employer Partner Services (Healthcare) to play a central role in Guild’s mission by helping to build and maintain solid relationships with current and new Fortune 1000 Healthcare clients. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners, maximizing the value of their partnership with Guild and ensuring their business objectives and goals are met. In collaboration with the greater Employer Partner Services team, you will translate our partners’ needs, issues, and ideas into effective strategies and action plans that will scale and grow their educational benefits offerings.
Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on educating and upskilling millions of employees. These employers span industries, focusing on employers with large populations of front-line employees, including Healthcare, Financial Services, Retail, Restaurants and Telecommunications. The Employer Partner Services team manages and grows these strategic client relationships.
As an Engagement Manager, Healthcare Client Services, you will work across a concentrated set of clients to:
- Responsible for formulating account strategies and outlining clear roadmaps for success across Guild’s commercial outcomes, the employer’s critical initiatives and their employee’s educational goals
- Manage key workstreams from onboarding to expansion throughout their partnership with Guild including partnering with cross-functional teams
- Become a trusted advisor by proactively engaging with employer partners to understand their needs, goals and challenges. Use qualitative and quantitative skills and robust problem-solving approaches to develop actionable and compelling recommendations to address their needs.
- Increase employer partner’s satisfaction through robust storytelling and content creation, honing your ability to create compelling narratives and visuals while bringing Guild’s insights and strategic initiative ideas to life
- Establish and develop long-term strategic relationships with current and new employer executive and day to day partners
- Partner with the Director in the team’s development and scaling efforts
- Serve as a mentor to junior team members, providing guidance and training and fostering a culture of continuous learning and development within the team to enhance overall performance
You are a strong fit for this role if you have:
- Customer success or client services experience (experience working in the healthcare industry a major plus)
- Strong analytical skills and critical thinking skills with the ability to synthesize information and communicate insights effectively
- Excellent written and oral presentation skills including the demonstrated ability to present insights and complex information in a clear and understandable manner
- Strong organization and team management, with high attention to detail and the ability to keep track of both the high-level progress and the small details
- Proactiveness in solving problems even if it’s outside of your area and the eagerness to take on additional initiatives as needed.
- Experience engaging cross-functionally with a broad range of internal and external collaborators
- A team-oriented mindset, thriving in an environment that’s collaborative and celebrates change
- Healthcare experience is a plus but not required
- Something else? Wonderful, we’re curious to learn more about you!
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $130,000-160,000 as well as company stock options.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
What We Do
Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, unlocking life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, Providence Health, and The Walt Disney Company — to create cultures of opportunity that will help them attract and retain top talent, and build the workforce of the future. Guild offers a marketplace of curated education and learning programs designed for what working adults need to succeed in their programs. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day and go home knowing you’re helping to make a difference in the lives of working adults.
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