Senior Manager, Business Compliance

About the role

We are hiring for a Senior Manager, Product Compliance to join the Business Advisory team within Chime’s Legal and Compliance department. You will provide leadership and judgment to the Product Compliance team to build and evolve consumer financial products and services to meet the needs of millions of Chime members. You’ll ensure we adhere to federal, state, and local agency regulations. You’ll work with internal teams, as well as with our issuing bank partners’ legal and compliance teams, to facilitate quality and innovative compliance risk management solutions. This role will report to the Director of Business Compliance and Regulatory Response.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead a product compliance team and efforts to work directly with the product development, engineering, operations, and the broader Legal and Compliance team to support new and existing product expansion by scoping, defining and communicating product and compliance requirements.
• Build and maintain adherence to a framework for conducting and applying research and analysis on federal, state, and local regulations, as well as industry standard practice affecting the banking, consumer financial services industry, especially as it relates to our most complex products and services and new services, in order to guide internal teams as they develop new and existing products.
• Oversee internal change management and documentation practices for advising product teams on product and control changes to mitigate regulatory risk and follow regulations and their changes, including aiding in the development of business operations policies/procedures and ensure implementation of compliance processes with the operations team, as well as other functional and business units.
• Oversee incoming or outgoing bank partner submissions and its process to ensure regulatory expectations are met prior to submission.
• Support the compliance function in defining and achieving departmental initiatives, maintaining relevant policies and procedures, developing documentation solutions, and liaising with auditors.
• Build and maintain strong, collaborative relationships with internal and external partners such as the Legal, Bank Partnership, Corporate Affairs, and Risk functions.

To thrive in this role, you have

• Minimum of 12+ years of experience in credit, payments, or other consumer banking products.
• Proven experience leading and training a team, and supervising production and quality of team reviews and activities.
• A desire to collaborate and have the ability to influence both your colleagues and external partners to achieve consensus on regulatory risk issues and appropriate mitigation.
• Specific knowledge of consumer protection laws and regulations related to federal and state, including, but not limited to: Fair Credit Reporting Act (Regulation V), Truth In Lending Act (Regulation Z), Equal Credit Opportunity Act (ECOA), Unfair, Deceptive, or Abusive Acts and Practices (UDAAP), Electronic Funds Transfer Act (Regulation E), Truth in Savings Act (Regulation DD), Bankruptcy, FTC compliance, BSA, money transmission laws, as well as state-specific rules and regulations, as well as direct experience with regulatory entities (e.g., OCC, FRB, FDIC, CFPB, FinCEN, state agencies).
• Experience researching, interpreting, and applying banking rules, regulations, and industry standards practices.
• Have a proven track record of driving alignment across multiple levels of the organization with diverse perspectives.
• Demonstrates strong project management skills, including leadership and consensus building while managing against tight deadlines.
• Ability to credibly challenge solutions and ensure timely escalation of issues and concerns as and when appropriate.
• Adaptable in unexpected situations, comfortable dealing with ambiguity and uncertainty.
• Excellent analytical, verbal and written communication skills.
• A creative and curious mind for finding solutions that ensure the best experience for our members.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

#LI-BE1 #LI-Hybrid