Senior/Principal Product Manager

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

As a Senior/Principal Product Manager at Quantum Metric, you will play a pivotal role in driving our mission to help companies build cultures maniacally focused on winning the hearts of their customers. You will be responsible for developing and executing innovative product strategies that empower our clients to achieve this goal by providing them with the insights and tools they need to deliver exceptional customer experiences.

Success in this role means:

- Driving product innovation: Continuously identifying and delivering new product features that address customer needs and drive business growth

- Delivering exceptional customer value: Ensuring that our products empower our clients to build lasting relationships with their customers

- Leading a high-performing team: Mentoring and guiding junior product managers to develop their skills and drive product success

- Collaborating effectively: Building strong relationships across teams to foster a collaborative and high-performing product development culture

- Making a significant impact: Driving business growth and innovation through your strategic product leadership

How this role fits into the company:

As a Senior/Principal Product Manager, you will be a key member of our product leadership team. You will collaborate with cross-functional teams, including engineering, design, customer success, marketing, and sales, to ensure that our products meet the needs of our customers and drive business growth. You are comfortable working with senior leadership to develop and execute our product strategy, from both the high-level and the in-the-weeds details. 

🔧 Responsibilities

• Develop and execute product strategies: Define the product vision, roadmap, and goals, and work with cross-functional teams to bring them to life
• Drive product innovation: Continuously identify and capitalize on emerging market trends and customer needs to deliver innovative product features
• Prioritize and manage product backlog: Work with stakeholders to prioritize product features and manage the product backlog to ensure efficient and effective development
• Expand on the Product Trio (Product, Engineering, and Design) to collaborate with Customer-facing team members in discovery and delivery cycles to ensure that product features are delivered on time, within budget, and meet customer expectations
• Conduct market research and customer analysis: Gather insights into customer needs, preferences, and behaviors to inform product decisions
• Analyze product performance: Track product metrics and analyze performance data to identify areas for improvement and optimization
• Communicate effectively: Clearly communicate product vision, strategy, and progress to stakeholders at all levels
• Provide guidance and mentorship to junior product managers and other team members
• Stay up-to-date on industry trends: Keep abreast of industry trends, technologies, and best practices to ensure that our products remain competitive
• Champion customer-centricity: Foster a customer-centric culture within the organization and ensure that all product decisions are made with the customer in mind

💡Requirements

• 8+ years of Product Management experience
• 3+ years of Product Management experience in B2B SaaS companies and/or data and analytics industries
• Proven ability to develop and execute product strategies
• Strong understanding of digital analytics and customer experience metrics
• Experience working in a fast-paced, agile environment
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams
• Strong analytical and problem-solving skills
• Data-driven decision-making
• Experience leading and mentoring product teams
• Knowledge of product management methodologies (e.g., Agile, Scrum)
• 0-5% travel
• Compensation: $160,000-205,000

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD 

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognitions programs 

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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