The ServiceNow Developer will optimize and enhance an existing ITSM implementation, manage development and production interactions, communicate with clients, and ensure the platform is scalable and integrated with other systems.
Overview
We’re looking for a ServiceNow Developer to take ownership of an existing ServiceNow (ITSM) implementation that is currently underperforming and slow to evolve.
The foundation of the application is already built, but it requires: Optimization, faster execution of feature requests, improved reporting, templates, and dashboards, and stronger communication across teams and with the client. This role is highly client-facing and requires someone who can bridge development and production, clearly communicate progress, and deliver on a structured development plan.
Contract Context- Full-Time Contract runs through November 2025 with likely extension into Option Year - 2027
- Looking for someone who can stabilize and scale the platform long-term
- Must be US Citizen and US based
- Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow
- Improve current functionality, performance, and usability
- Own ongoing feature requests and enhancements
- Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components
- Work across development and production environments
- Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team
- Ensure faster turnaround on feedback and requests (current major gap)
- Manage update sets, testing, and deployments efficiently
- Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms
- Support data flow, data quality, and system reliability
- Experience integrating with CMS platforms and facilities systems (Nice to have)
- Act as a primary point of contact for a highly technical government client
- Clearly communicate: What is being worked on, when it will be delivered, and progress
- Confidently answer technical questions in real time
- Create: Training materials and documentation for future developers
- Ensure work is transparent, trackable, and well-documented
- Take pride in delivering work that is clean, structured, and presentable
- Feedback from the client is implemented quickly (not weeks/months)
- Clear development schedules are communicated and followed
- Reporting, templates, and dashboards are fully functional
- Collaboration between teams becomes smooth and responsive
- The ServiceNow platform becomes a reliable, scalable system—not a bottleneck
- 3+ years of ServiceNow Development experience
- Strong experience with ServiceNow ITSM
- Proven ability to:
- Build and optimize custom applications
- Develop Service Portal pages, widgets, and workflows
- Experience working across dev → test → production environments
- Strong understanding of:
- Data integrations
- System architecture
- Update sets and deployment processes
- Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations
- ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist
- Clear, proactive communicator (this is a current pain point)
- Able to work quickly and respond in real-time environments
- Comfortable working directly with technical stakeholders
- Highly organized with strong follow-through
- Takes ownership and pride in delivering high-quality work
Client
Client is engaged in a long-term contract with the U.S. Department of Veterans Affairs to develop and implement a new facilities assessment program on a national scale. This project will support the modernization and strategic planning of healthcare infrastructure across the country.
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