Technical Product Analyst, End User Infrastructure & Operations

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The Technical Product Analyst, End User Infrastructure & Operations, collaborates with the GTIO Senior Manager. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with end user communications, change management, and adoption planning. This individual supports internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.
This is an exciting opportunity for an experienced technology and change management specialist to help craft the transformation of infrastructure and operations products and services for the entire McDonald's environment.

• Participate in forums to ensure timely two-way communication between the End User Infrastructure & Operations (EUIO) team and markets, business units, and other multi-functional teams. Identify and address opportunities to improve communication.
• Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption.
• Own and improve the EUIO team's internal and external communication and organisational change processes.
• Collaborate with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.
• Deliver communication materials as needed including videos, slide deck presentations, internal social posts, digital signage, and e-newsletter articles.
• Understand McDonald's current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Develop and implement the EUIO team's change management strategy, including drafting, planning, and posting content regularly.
• Builds and maintains strong working relationships with multiple diverse collaborators across the company, including members of executive leadership.
• Develop content and messaging that supports new and existing platforms and software that impact internal end-users.
• Provide critical communication planning and execution for the EUIO tea

Qualifications:
Understand McDonald's current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Superb communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business-friendly language.
• Excellent collaboration skills with the ability to work effectively in cross-functional teams.
• Hands-on experience developing communication materials, social posts, digital signage, and newsletter articles.
• Strong attention to detail and a commitment to producing high-quality work.
• Passion for emerging technology and real-world applications.
• Proficient with Microsoft Office Suite, including Excel, Sharepoint, and PowerPoint.
• Experience with Jira and Poppulo.

• At least 3-4 years of experience in change management and communications initiatives, covering operations, IT, and product development areas.
• Significant experience in translating technology updates to digestible communications for end users

• 6+ years of change management / technical business analyst experience with a Bachelor's degree or 4+ years relevant experience and a Master's degree.
• Experience defining user experience needs, drafting communications, and newsletters
• At least 3+ years of experience working with end user support tools
• At least 3+ years of experience leading technology communications initiatives
• Demonstrated experience in change management processes
Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.