Vendor Relationship Representative

Posted 2 Days Ago
Be an Early Applicant
Chicago, IL
Hybrid
3-5 Years Experience
Cloud • Other
The Role
The Vendor Relationship Representative at Lessen facilitates and strengthens vendor relationships, manages customer inquiries, schedules service completions, resolves issues, and provides market intelligence to enhance customer satisfaction and service value. They contribute to projects and procedural recommendations while ensuring effective communication and adherence to contracts.
Summary Generated by Built In

Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.


The Vendor Relationship Representative supports the Exteriors department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision. This is a full time, hybrid role with Monday, Tuesday, and Thursday in our Chicago office. You have the option to work remotely on Wednesday and Friday.

What You'll Do:

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company’s web-based systems and databases
  •  Source new vendors to perform required services, as needed
  •  Resolve or escalate all disputes or un-satisfied service confirmations
  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  • Enter information into our database and ensure consistency and accuracy
  • Be able to educate clients on the benefits of the Lessen service offering
  • Resolve most/all client and Affiliate issues without escalation
  • Remain on the queue and address all requests
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
  • Provide management with recommendations to changes in procedures, as needed

You Should Have:

  • Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
  • 3+ years work experience
  • Account Management experience a plus
  • #IND1

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you’ll need to be successful


Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

The Company
Chicago, IL
936 Employees
Hybrid Workplace
Year Founded: 1999

What We Do

Lessen is redefining the way service providers and property owners work together by delivering unprecedented transparency and control within the facilities maintenance industry. Retail stores, banks, restaurants, rental homes, and more make up the 200,000+ properties that rely every day on our technology platform, in-house subject matter experts, and 24/7 support. We leverage our network of 20,000 skilled providers across more than 55 trades to deliver an exceptional maintenance experience to the communities where we live and work.

Why Work With Us

We’re on a mission to fix the business of fixing things. We like to say we’re the champions of better. On top of work that truly matters to business and our society, you’re empowered to give back to your community with our volunteer programs and encouraged to bond with teammates at intramural sports, our annual talent show, and more.

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