WKO KYC Manager

Job Description
Commercial Banking KYC Manager
As a Commercial Banking KYC Manager within the Commercial Banking team, you will be responsible for the day-to-day overall management of KYC Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team of 8 to 10 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.
Job Responsibilities:

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
• Coordinate and lead regular team meetings where appropriate.
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team's pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team's broader capacity.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Required qualifications, capabilities and skills:

• BA/BS or equivalent work experience
• Prior experience in preparing and processing KYC forms
• Client Service or Data Quality and Controls experience
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
• Prior management/supervisory experience; demonstrated leadership ability
• Demonstrated commitment to coaching and people-development
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel

Preferred qualifications, capabilities and skills:

• Excellent attention to detail
• Strong verbal and written communication skills
• Independent, self-motivated, and a team player

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.