Top Remote Senior Level Customer Success Jobs in Chicago, IL

The Client Director at ServiceNow is responsible for producing new business with existing accounts, overseeing executive relationship management, and leading virtual teams to support clients. Responsibilities include providing strategic leadership, developing ServiceNow solutions based on customer outcomes, managing executive relationships, and achieving financial targets. The role requires 7+ years of client management experience, 2+ years as a Client Director, sales experience in IT Service Management, and the ability to lead virtual teams.

The Director of Community will lead the Community Department at Unify America, with the goal of building a community of volunteers dedicated to saving democracy. They will be responsible for hiring and managing talent, creating and optimizing systems, and bringing people together in a delightful way.

Seeking a Director of Customer Success Engineering with technical and customer-facing experience in the programmatic ecosystem to manage Solutions Architect and Support Engineering teams, drive revenue optimization, and represent the company to leading publishers.

Deliver program consulting services to Qualtrics customers to shape world-class CX programs. Interact with client stakeholders, understand business needs, and guide program development. Collaborate with teams to expand Qualtrics' footprint and drive growth.

The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.

Join FourKites as a Customer Success Manager, responsible for building consultative relationships, driving customer adoption, and identifying growth opportunities in the Supply Chain industry. Own overall customer relationships, facilitate business reviews, and advocate for customer needs internally. Requires 5 years of experience in a similar role at a SaaS company and strong multitasking skills.

Recruit and lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Support operations to achieve customer satisfaction and growth, driving retention and expansion of the covered entity network. Proactively engage stakeholders, troubleshoot issues, ensure full adoption of solutions, and monitor success through key metrics.