Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It's slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents' productivity, efficiency, and performance-all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? š¤
As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, and helping them understand the value of Intercom through creative & engaging prospecting.
We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, and to push themselves outside of their comfort zones to achieve goals they never thought would be possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.
As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We're looking for a teammate to do the same!
What will I be doing? š
- Creating and prioritizing strategic target account lists.
- Generating new business pipeline for Account Executives through cold calling, email, social etc.
- Following up and creating value to Marketing Qualified Leads (MQLs).
- Providing a great experience for Intercom's prospective customers.
- Maintaining an up-to-date knowledge of our product and its value to customers.
- Demonstrating an ability to attract new customers.
- Working with cross functional teams to improve business processes.
- Engaging in team development and mentoring.
What skills do I need? š
- Strong desire to build a career in Sales, you want to be in an Account Executive or closing role in the future.
- 2+ year of customer-facing work experience (Sales and/or SaaS experience is a +).
- Operational Excellence - You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline.
- Competitive Landscape & Industry Knowledge is crucial. You'll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the lastest news & industry trends.
- Prospecting skills (cold calling, email, social) - You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn).
- Communication - You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers.
- Growth Mindset - You're self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback.
- Results Oriented - You bring a never settle approach to quota, progression and team development. Results oriented BDRs are hungry to succeed and raise the bar.
Bonus skills & attributes š
- Bachelor's Degree preferred.
- Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator).
Benefits š
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
What We Do
Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to buildāand keepāthose connections.
That's why we're here. Sales, marketing, and support teams at more than 25,000 businesses worldwide use Intercom ā including Amazon, Atlassian, and EON. Weāre providing a suite of products that help businesses connect quickly, easily, and personally with their customers.
Our products are great to sell, because they're loved by our customers. We received a āTop Ratedā for Live Chat on Trustradius, and weāre a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
While we're a global company now, we've stayed true to our values, which make Intercom a special place to work. You'll find this is a caring, friendly business to be a part of, but also one that's providing incredible opportunities for its people - everyone here has a chance to make an impact and advance in their career. We go further together!
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