Category Operations Manager

We're hiring a smart, nimble Category Operations Manager to incubate emerging categories for Instawork, help them graduate from infancy to a mature state, and iterate on a playbook to allow Instawork to accelerate growth in emerging categories quickly.

In this role, you will be based in and/or regularly travel to markets relevant to the key accounts in the category, performing critical on-the-ground activities, and leading a high-performing, cross-functional team. We want you obsessed about the health of the category! Frequent travel is necessary, which could include short-term relocation.

This is a highly customer-facing role (both Partners and Pros), as you will be the face of Instawork. You must be willing to do things that don't scale and also effectively collaborate with cross-functional stakeholders across the organization to drive key account success in the categories you lead.

What You’ll Do

• Drive key account success by overseeing pro supply reliability, ensuring high-quality work products, and managing scalable in-market operations and field relationships with local managers
• Working cross-functionally with Account Managers supporting the key accounts in the category and ensure Instawork maximizes share of wallet with these key accounts by performing activities such as regular onsite visits
• Working cross-functionally with Marketing and Product to create programs, in areas like referrals, to ensure the key accounts in your category have high levels of qualified Pros
• This role will involve frequent travel and require some weekend availability

Who You Are

• 2-5 years experience in management consulting, investment banking, technology, and/or relevant experience in staffing
• Has a passion to talk to and delight customers
• Can thrive in ambiguity and be a self-starter
• Is detail-oriented, with a strong passion for problem-solving
• Is excited to work in a fast-paced environment, is comfortable with making decisions in ambiguity, and has a strong bias for action
• Understands the common metrics used in the internet industry along with business growth metrics such as retention, churn, etc.
• Able to & excited for temporary relocation to help accelerate your category

For IL-based applicants:

• The base salary range for this position is $80,000 - $100,000
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Home office stipend
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location.  Final offer amounts may vary from the amounts listed above.

Instawork Values

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

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