Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We are looking for a Principal Product Designer to our Trust Design team.
Our product designers take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers.
Trust Design's charter is to design simple, useful, and delightful experiences that maximize trust and expand access to Cash App's ecosystem.
Our teams help every customer feel safe and supported by setting a higher experience bar for account security, identity verification, and customer support. A Principal Product Designer is responsible for working closely with leadership across the company as well as cross functional partners on engineering, analytics, product management, research, and content design to drive strategic initiatives, up-level the craft and quality of our products, and work on complex systems design projects.
- Customer-centric: you know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer centric experience
- Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
- Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
- Compete on creativity: you pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
Qualifications
- 7+ years of experience working in user experience, product, or relevant design fields.
- Extensive experience working on teams that build Trust with customers or tackle sensitive subject matters (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance)
- Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
- A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
- Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
- Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
- A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
- Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
- A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.
Qualifications
- 7+ years of experience working in user experience, product, or relevant design fields.
- Extensive experience working on teams that build Trust with customers or tackle sensitive subject matters (Trust & Safety teams or equivalent: privacy, security, equity, integrity, user safety, risk management, compliance)
- Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
- A portfolio showcasing experiences you've designed for varying platforms and devices (iOS, Android, Responsive Web, etc)
- Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
- Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
- A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
- Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared vision.
- A growth mindset, proactively seeking out opportunities to improve, always searching for new knowledge and ideas. You experiment, learn from failure, and iterate.
What We Do
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy.
Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
Why Work With Us
Across our ecosystem, we’re working to help our diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.
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Block Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most employees can join Block in an office location, from home, or with a mix of both. We create work spaces and experiences that help individuals and teams to be their most creative and collaborative.