Product Designer

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product Design Team making that happen.

***Must be in CST or EST time zone***Your impact. 

As a Product Designer on the Communications team, you’ll own the design of critical user experiences across HealthJoy platforms that connect external users to our internal teams. Working within this cross-functional team, you will provide innovative, scalable solutions that allow members, clients, and HealthJoy operations to effectively communicate across our native mobile and web platforms. As a full stack designer, you will lead discovery, user research, prototyping, usability testing and UI design and contribute to improving our design system and research practices.

• Define UX & UI requirements by working directly with your product manager, engineering, and product design team
• Design flows and experiences that simplify and distill down complex actions and systems into usable interfaces
• Take broad, conceptual ideas and turn them into something useful and valuable
• Formulate and test hypotheses based on user research and behavioral analytics, designing and conducting user research and usability studies 
• Act as an end-to-end product designer who can visualize the customer journey, sketch, prototype, and see your product through production
• Stay open and transparent, sharing work at various stages, remaining humble while soliciting and providing constructive feedback to peers at all levels
• Re-imagine member facing communication methods and strategies in-app
• Ensure internal HealthJoy teams are set up for success with internal tooling that simplifies member request fulfillment

Your experience.

• 4+ years of industry experience in end-to-end product design
• Proficient in hi-fidelity prototyping with Figma and design systems
• Able to define projects and measures of success, test assumptions and outcomes, and continuously incorporate feedback
• Effective in conducting and summarizing insights from qualitative and quantitative research
• A proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers
• Able to function independently and in a team environment

If you have these skills, even better

• Lead designer on a product feature that spanned the entire user experience
• High level of influencing, ability to challenge views/perspectives while securing buy-in from stakeholders
• Fast-paced, self-motivated and resilient to life at a startup
• Experience working with SaaS, B2B2C, and B2B products
• Strong workshopping, facilitation and presentation skills
• Customizing user experiences within external platforms
• Designing chat experiences

Total Rewards Job Level: 20

Job Level: 20

Base Compensation Range for Job Level: $100,000 - $130,000 Annually 

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

• Medical, Dental and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO 

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.