Sr Director, PMO

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Job Overview:
We are looking for an experienced Senior Director of Project Management Office (PMO) and Business Transformation to lead, optimize, and oversee strategic initiatives across GrubHub. This role is critical in driving both project execution and continuous process improvement across the organization. As a leader within the Strategic Development team, you will be responsible for managing a portfolio of high-impact projects, streamlining processes, and fostering innovation to support GrubHub's long-term strategic goals. This position demands a strategic thinker with a strong ability to execute, forge cross-functional relationships, and improve operational efficiencies at scale.
Key Responsibilities:
PMO Leadership:

• Establish and Lead the PMO : Build, develop, and manage the company's Project Management Office, overseeing a portfolio of strategic initiatives that drive business growth and innovation.
• Strategic Project Execution : Ensure alignment of all projects with the company's strategic priorities, managing the end-to-end project lifecycle from initiation to completion.
• Cross-functional Leadership : Collaborate with senior leaders and stakeholders across departments (including Product and Engineering, Operations, Marketing, and Finance) to ensure successful project delivery.

Business Transformation / Process Improvement:

• Drive Operational Efficiency : Identify, assess, and implement process improvements that streamline operations, enhance customer experience, and drive overall business performance.
• Standardization : Implement and enforce standardized processes, tools, and templates across departments to ensure consistency, reduce complexity, and increase speed.

Portfolio & Resource Management:

• Manage the Strategic Project Portfolio : Oversee a comprehensive portfolio of projects, ensuring they are delivered on time, within budget, and with high-quality outcomes.
• Optimize Resource Allocation : Balance resources across multiple projects, ensuring appropriate staffing, skills, and expertise to meet business needs.
• Performance Metrics : Establish and track KPIs, ensuring that projects and process improvements meet key business objectives and provide measurable value.

Leadership & Stakeholder Communication:

• Executive Reporting : Provide regular updates to the executive team on project status, risks, resource allocation, and process improvement results, ensuring alignment with overall business objectives.
• Team Development : Recruit, mentor, and develop a high-performing team of project managers and process improvement specialists, fostering a culture of collaboration, accountability, and innovation.

What You Bring to the Table/Qualifications:

• 12+ years of experience in project management, process improvement, or operations, with at least 5 years in a senior leadership role.
• Experience in food delivery, technology, or e-commerce sectors is highly preferred.
• Proven success leading complex, cross-functional projects and implementing large-scale process improvement initiatives.
• Leadership skills with the ability to inspire, develop, and lead high-performing teams.
• Exceptional communication and stakeholder management abilities, with experience influencing and aligning executive leadership and cross-functional teams.
• Analytical and data-driven mindset, with a focus on continuous improvement and operational efficiency.
• Bachelor's degree in Business, Engineering, or a related field; an MBA or advanced degree is a plus.
• PMP, Lean Six Sigma Black Belt, or similar certification is highly desirable.

The base salary ranges for this position are below. The ranges provided exclude other forms of compensation such as equity and bonus.
Illinois: $160,000 - $240,000 base salary range
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. In addition to the base salary, the role might also come with equity and other pay incentives as part of the full compensation package.
As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].