Top Operations Jobs in Chicago, IL
The Senior Director of Fraud will lead the Fraud Strategy and Operations teams, developing and implementing fraud prevention and detection strategies. This role focuses on balancing risk mitigation with customer experience, while driving performance based on financial and operational KPIs. The candidate will also influence company-wide projects, communicate with executive leadership, and foster a high-performance team environment.
In this role, you will identify key opportunities in the Integrations and Solutions space while working collaboratively across multiple departments to implement Grubhub's strategy. Responsibilities include managing the integration roadmap, contributing to data-driven planning, enhancing project management processes, and addressing requirements for non-integrated features.
The Sr. Manager of Care will lead operations within the Grubhub Care organization, focusing on enhancing customer experience, managing performance, and developing team members. Responsibilities include executing strategic plans, establishing objectives, conducting performance reviews, and collaborating with cross-functional teams to implement solutions for continuous improvement.
The Partner Operations Manager at Grubhub will oversee third-party contact centers, focusing on operational excellence, performance tracking, and data analysis. This role involves collaborating with partner leadership, troubleshooting operational issues, and ensuring efficient onboarding practices while reporting on KPIs and business drivers.
As a Sr. Leadership Development Associate, you will design and sustain leadership and team development initiatives, partnering with HR and business leaders, facilitating company-wide programs, and managing vendor relationships. You will also evaluate program success and align initiatives with business objectives.
The OB Associate is responsible for managing the post-sale workflow, ensuring successful onboarding of restaurants to the platform. This involves daily communication with restaurant owners, troubleshooting issues, and collaborating with teams to set up accounts for long-term success. The role emphasizes strong customer relationships and effective management of time in a fast-paced environment.
As a Command Center Coordinator, you will monitor service levels and agent performance across various channels, adjusting schedules in real-time based on call volume. You'll provide updates to leadership, collaborate with team leaders, and analyze trends to prevent service issues while training peers on workforce management tools.
The Senior Director of PMO will lead the Project Management Office and oversee strategic initiatives at Grubhub. Responsibilities include managing a portfolio of projects, driving process improvements, ensuring operational efficiency, and collaborating with senior leaders across various departments. This role focuses on aligning projects with strategic priorities, enhancing business performance, and developing a high-performing team.
The Partner Operations Manager at Grubhub will oversee partner operations, track progress, analyze data, troubleshoot issues, and collaborate with internal and external stakeholders to drive efficiency and performance. This position requires strong leadership, strategic thinking, and proactive problem-solving skills.
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