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Lead and grow the Customer Support team to deliver exceptional customer experiences for a digital events SaaS platform. Responsibilities include team management, ensuring SLA compliance, developing reporting metrics, and resolving critical customer issues across different time zones.

The Account Manager is responsible for retaining existing customers and driving growth through effective product usage. They will manage a portfolio of accounts, build relationships, generate additional revenue, and collaborate with various teams to ensure customer success.

The Customer Support Manager will lead and develop a high-performing team responsible for ensuring superior customer support for a digital events SaaS platform. This includes managing escalations, maintaining SLAs, and fostering relationships across teams. The role involves coaching team members and addressing critical customer issues within a flexible working model.