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The Manager, Channel Experience will lead and optimize live chat and IVR channels using Generative AI. This role involves cross-functional collaboration, team development, and strategic formulation of customer service channel strategies to enhance customer satisfaction and operational efficiency.
As a Software Engineer Intern at Chime, you will work with the KYC Enrollment & Funding team, gaining experience in cloud technology platforms and distributed systems. You will learn about risk mitigation strategies and collaborate to build new features, all while working in Chime's Chicago office.
The Senior Vendor Manager will coordinate cross-functional projects, monitor vendor performance, and analyze data to drive improvements in service delivery while collaborating effectively with various stakeholders.
As a Program Manager for Complaints and Regulatory Adherence, you will manage the end-to-end member experience focusing on regulatory risks, drive improvements in complaint-processing systems, conduct root cause analyses, and implement continuous improvement programs in partnership with various organizational stakeholders.
The Senior People Analyst will analyze people data to provide insights that inform HR strategy, develop dashboards and reports on workforce trends, and support employee listening strategies. The role requires collaboration with HR and business leaders to track key performance indicators and ensure data integrity through HR technology systems.
As a Software Engineer in the Data Platform organization at Chime, you will build and optimize self-service tools for data workflows and pipelines, enhance data governance, and collaborate across teams to meet data needs while ensuring security and quality standards are maintained.
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